Refund policy
We offer a 14-day returns policy from the date you receive your order.
Start a return through our return portal here.
Please note: We do not offer refunds for change of mind or incorrect sizing.
If you’re not completely satisfied with your purchase, you may return your items for a store credit (excluding original shipping costs). Store credits never expire.
Return Conditions
Returned items must be in 100% original condition, meaning they are:
- Unworn, unwashed and un-perfumed
- Free from marks or stains (including makeup, fake tan, dog hair, etc.)
- With all original tags attached
- Returned in original packaging
Items that do not meet these conditions will not be accepted and will be returned back to the customer.
Sale Items
- No refunds on sale items.
- If an exchange is requested during a sale and the replacement item is unavailable, a store credit will be issued.
Exchanges
- Exchanges are accepted for sizing issues, subject to stock availability.
- Return conditions must be met.
- We cover the shipping cost for the exchanged item sent back to you.
Return Postage
- Customers are responsible for return shipping costs.
- Original shipping fees are non-refundable.
Processing Time
Returns are processed within 3-5 business days of receipt.
Approved returns will be issued as:
- A store credit (digital gift card with no expiry), or
- An exchange, where applicable.
Faulty Items
If your item arrives faulty, please contact us within 7 days of delivery with photos and your order number.
Approved faulty returns may be eligible for a refund or exchange. Refunds can take 5–7 business days to appear once approved.
This policy is in line with Consumer Law and does not affect your statutory rights.